Question: DS Manager or Connection Wizard cannot find my Device Server on the network. I cannot communicate with the Device Server through the router.
Answer: First of all: Are you sure that the Device Server is properly powered and connected to the network?
Yes, the first step is always “did you plug it in?” (and no, we don't think you are stupid!) Make sure that:
The Device Server is powered up (its Green Status LED should be on or blinking)
The Device Server is running normally (the Red Status LED is not on!)
The Device Server is connected to the Ethernet (usually a green LED next to the Ethernet connector is blinking from time to time)
Are there any routers (bridges, firewalls, proxies) between your PC and the Device Server?
The DS Manager can work in two different network modes as defined by the selection in the Access Mode drop-down:
Auto-discovery mode that finds all the Device Servers in the local network segment automatically
Address books mode that is not limited to a local network segment but you have to specify each IP-address manually
Notice, that auto-discovery only works for a local network segment. If there are any routers or bridges between your PC and the Device Server in question then the DS Manager won't be able to find this Device Server automatically. This is because so-called broadcast packets used to find the Device Servers cannot penetrate routers and bridges. In this case you need to specify the address of the Device Server manually:
First, make sure that the IP-address of the Device Server is set correctly
Next, select Device Servers from the Address Book in the Access Mode drop-down box
Press the *Add* button, input the IP-address of your Device Server (input a comment if you wish) and press OK
The DS Manager will refresh the data in the list and you will see the IP-address you've just entered
The icon next to the Device Server should appear in solid blue. If the icon is gray then the Device Server at specified IP-address could not be found!
If you have done all of the above correctly but you are still unable to “see” the Device Server in the DS Manager or Connection Wizard then the problem may be with your router (bridge, firewall, proxy):
If there are “port restrictions” set on your router then you need to make sure that TCP and UDP traffic is allowed for port 1001 (this is the default data port of your Device Server; it is programmable so if you've changed it then you need to open a matching port number on your router). In addition, you need to enable UDP traffic on port 65535 (this is a fixed command port that is used to program the Device Server). Both data and command ports must be accessible!
